Contact Information
Email: [email protected]
1. Information We Collect
We collect different types of information to provide and improve our language learning services. Below is a comprehensive breakdown of the data we collect:
1.1 Account Information
When you create an account with MioWords, we collect:
- Email address – Required for authentication and account recovery
- Username – Optional, used for display purposes within the app
- Profile picture – Optional, if provided through social sign-in
1.2 Learning Data
To personalize your learning experience and track your progress, we collect:
- Daily word progress – Words you've learned, reviewed, and bookmarked
- Quiz scores and performance – Your answers, accuracy rates, and completion times
- Speech practice data – Transcriptions, pronunciation scores, and feedback history
- Learning preferences – Selected language, proficiency level, and learning goals (travel, business, exams, etc.)
- Streak information – Daily login patterns and learning consistency metrics
1.3 Audio Data
When you use our speech practice feature, we temporarily collect audio recordings of your voice. These recordings are:
- Processed immediately for pronunciation evaluation using AI technology
- Not permanently stored on our servers after processing
- Used solely to provide you with pronunciation scores and personalized feedback
- Never shared with third parties for marketing or other purposes
1.4 Technical Information
We automatically collect certain technical information when you use the app:
- Device information – Device type, operating system version, and app version
- Usage data – Features accessed, session duration, and interaction patterns
- Error logs – Crash reports and technical diagnostics to improve app stability
2. Third-Party Services
MioWords integrates with trusted third-party services to provide authentication, payment processing, and enhanced functionality. Each service has its own privacy policy:
2.1 Google Sign-In
We use Google Sign-In for secure authentication. When you sign in with Google, they may collect:
- Email address
- Name and profile picture
- Basic account information according to Google's Privacy Policy
2.2 Apple Sign-In
We use Apple Sign-In for secure authentication. When you sign in with Apple, they may collect:
- Email address (or private relay email)
- Name (if you choose to share it)
- Information according to Apple's Privacy Policy
2.3 RevenueCat (Subscription Management)
We use RevenueCat to manage in-app subscriptions and purchases. RevenueCat collects:
- Purchase history and transaction details
- Subscription status and renewal information
- Device identifiers for subscription management
- Information according to RevenueCat's Privacy Policy
3. How We Use Your Information
We use the collected information for the following purposes:
- Provide core services – Deliver daily vocabulary lessons, quizzes, and pronunciation practice
- Track learning progress – Monitor your achievements, streaks, and performance metrics
- Personalize content – Adapt difficulty levels and recommend words based on your proficiency
- Evaluate pronunciation – Provide AI-powered feedback and scoring on your speech practice
- Manage subscriptions – Process payments and maintain your subscription status
- Send notifications – Remind you about daily lessons and learning streaks (if enabled)
- Improve our services – Analyze usage patterns to enhance features and fix bugs
- Provide support – Respond to your questions and resolve technical issues
4. Data Sharing and Disclosure
We do not sell your personal information to anyone. Your privacy is paramount to us.
We only share your data in the following limited circumstances:
4.1 Service Providers
We share data with trusted service providers who help us operate the app:
- Google and Apple – For authentication services
- RevenueCat – For subscription management
- Cloud hosting providers – For secure data storage and app infrastructure
These providers are contractually obligated to protect your data and use it only for specified purposes.
4.2 Legal Requirements
We may disclose your information when required by law, such as:
- In response to valid legal requests (court orders, subpoenas)
- To protect our rights, property, or safety
- To prevent fraud or illegal activities
- To comply with regulatory obligations
5. Data Retention and Deletion
We retain your personal data only as long as necessary to provide our services and comply with legal obligations.
5.1 Active Accounts
While your account is active, we retain your learning data to provide continuous service and track your progress.
5.2 Account Deletion
You can delete your account at any time by following these steps:
- Open the MioWords app
- Go to Profile → Edit Profile
- Scroll down and tap Delete Account
- Confirm your decision
Important: Account deletion is permanent and irreversible. All your learning data, progress, and preferences will be permanently deleted within 30 days.
6. Your Privacy Rights
You have the following rights regarding your personal data:
- Right to Access – Request a copy of all personal data we hold about you
- Right to Correction – Update or correct any inaccurate information in your profile
- Right to Deletion – Request permanent deletion of your account and all associated data
- Right to Data Portability – Export your learning data in a machine-readable format
- Right to Withdraw Consent – Opt out of optional features like notifications at any time
- Right to Object – Object to certain data processing activities
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
7. Children's Privacy
MioWords is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected]. We will promptly delete such information from our systems.
8. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption – All data is encrypted in transit (HTTPS/TLS) and at rest
- Access controls – Strict limitations on who can access user data
- Regular audits – Periodic security assessments and vulnerability testing
- Secure authentication – Industry-standard OAuth 2.0 protocols
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this privacy policy.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Notify you via email or in-app notification
- Request your consent if required by law
We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please don't hesitate to contact us:
Email: [email protected]
Response time: We typically respond within 24-48 hours